Privacy policy
This Privacy Policy describes how Gadgetea (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit www.gadgetea.eu (the “Site”), use our services, make a purchase, or otherwise communicate with us about the Site (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other individual whose data we process under this Privacy Policy.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we post an update, we will revise the “Last updated” date and take any additional steps required by applicable law.
2. How We Collect and Use Personal Information
To provide our Services, we collect personal information about you from different sources. The information we collect depends on how you interact with us. In addition to the specific purposes described below, we may use your information to communicate with you, operate and improve our Services, comply with legal obligations, enforce applicable terms, and protect the Services, our rights, and the rights of our users or others.
3. Personal Information We Collect
A. Information You Provide Directly
Information you provide through the Services may include:
- Contact details such as your name, billing address, shipping address, email address, and phone number.
- Order information such as purchased items, payment confirmation, and delivery details.
- Account information such as username, password, and other account security details.
- Customer service communications such as messages or requests you send to our support team.
Some features may require you to provide certain information. If you choose not to provide it, certain functions may not be available.
B. Information We Collect Automatically
When you use our Site, we automatically collect certain information through cookies, pixels, and similar technologies. This includes:
- Device and browser type
- IP address and approximate location
- Pages viewed, referring websites, and time spent on the Site
- Interaction with your shopping cart or account
C. Information From Third Parties
We may receive information from third parties such as:
- Shopify, which powers our online store.
- Payment processors (e.g. PayPal, Apple Pay, or credit card providers) to process secure transactions.
- Analytics and advertising partners that help us understand and improve website performance and marketing effectiveness.
All third-party data is treated in accordance with this Privacy Policy.
4. How We Use Your Personal Information
We use the collected information for the following purposes:
- To provide products and services: processing payments, fulfilling and delivering orders, managing accounts, returns, and exchanges.
- To communicate with you: sending order updates, support responses, and customer notifications.
- For marketing and promotions: sending newsletters, offers, or product updates (only if you have opted in).
- For website analytics and improvement: analyzing usage to improve user experience and performance.
- For security and fraud prevention: detecting and preventing unauthorized or illegal activity.
If you are located in the EEA or UK, our lawful basis for processing your data includes consent, contractual necessity, and legitimate business interests under Article 6(1)(f) GDPR.
5. Cookies
We use cookies to enhance your experience and support website functionality.
Cookies help us remember your preferences, process your shopping cart, and analyze visitor traffic.
You can disable cookies in your browser settings, but some features may not function properly.
For details about the cookies used by Shopify, visit https://www.shopify.com/legal/cookies.
Our Site recognizes the Global Privacy Control (GPC) signal to help you opt out of certain uses or disclosures of your data. Apart from GPC, we do not respond to other “Do Not Track” signals.
6. How We Share Personal Information
We may share your information in the following cases:
- With service providers such as Shopify, payment processors, logistics partners, and customer support platforms.
- With trusted business and marketing partners, in line with applicable law.
- When required by law, to comply with legal obligations or protect our rights.
- During business transfers such as mergers or reorganizations.
We do not sell personal data and do not use sensitive information for profiling without consent.
7. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.
When no longer needed, your data will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational measures to protect your data.
However, no online system is entirely secure, and we cannot guarantee absolute protection.
Please avoid sending sensitive data via unsecure channels (for example, email).
9. Your Rights (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have the right to:
1. Request access to the personal data we hold about you.
2. Request correction or deletion of your data.
3. Object to or restrict the processing of your data.
4. Request data portability in certain cases.
5. Withdraw your consent at any time.
6. Opt out of marketing communications.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before processing your request.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with your local Data Protection Authority (DPA).
10. Children’s Data
Our Services are not intended for use by children under 16, and we do not knowingly collect personal information from minors. If you believe your child has shared personal data with us, please contact us so we can delete it.
11. International Data Transfers
We operate across Europe and may transfer your personal data outside your country of residence.
When we transfer data outside the EEA or UK, we rely on Standard Contractual Clauses (SCCs) or other approved safeguards to ensure an adequate level of protection.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Gadgetea
Email: support@gadgetea.eu
Website: www.gadgetea.eu
Unless otherwise stated, Gadgetea is the data controller responsible for processing your personal information.